Tag: processing complaints

Article 61

Departments performing duties of personal information protection shall perform the following duties of personal information protection:

(I) carrying out publicity and education on personal information protection, and guiding and supervising personal information processors to protect personal information;

(II) accepting and processing complaints and reports relating to personal information protection;

(III) organizing the evaluation of the protection of personal information such as applications and publish the evaluation results;

(IV) investigating and processing illegal personal information processing activities; and

(V) other duties stipulated by laws and administrative regulations.

Article 65

Any organization or individual has the right to complain or report illegal personal information processing activities to the departments performing duties of personal information protection. The departments receiving such complaints or reports shall promptly process them according to the law and notify the complainants or reporters of the results. The departments performing duties of personal information protection shall make public the contact information for accepting complaints or reports.